Messaging Contacts Without EMBODI: A Quick Guide

If you need to send a message to someone who hasn't set up EMBODI, here's a straightforward process to ensure your communication reaches them effectively.

Sending a Message To Someone Without EMBODI app

Open the Messages Screen: Navigate to the messaging section of your EMBODI application where you typically manage your communications.

Use the "Add by Phone" Button: Look for the "Add by Phone" button on the messages screen. This option is specifically designed for situations where the recipient hasn't set up their Embodi account.

Enter the Phone Number: Input the phone number of the person you want to message. This is crucial as it allows the system to either locate an existing channel or create a new one for you.

Addressing Potential Issues: If you encounter problems with the "Add by Phone" button—such as it not working—it may indicate that the phone number is associated with multiple records or none at all. In this case:

Verify Phone Number: Use the patient phone checker available in the patient list to ensure the phone number is correct and isn’t linked to multiple profiles.
Error Message: If the system cannot find or create a channel for the provided phone number, an error message will be displayed to guide you.
Channel Management: If a channel for the given phone number already exists, the existing channel will be selected automatically and will be moved to the top of your channel list for easy access.

By following these steps, you can efficiently send a message to someone who hasn't set up Embodi, ensuring your communication is handled smoothly and effectively.