Empathetic Engagement: Positive Scripting to Advocate Health and Promote the Benefits of the EMBODI App

In the rapidly evolving landscape of healthcare, patient education plays a crucial role in ensuring effective management and improved outcomes. The EMBODI app represents a significant leap forward in this domain, offering a comprehensive digital platform designed to enhance patient engagement and self-management. This app stands out by providing seamless scheduling, rewards and motivation, interactive provider messaging and a personalized care experience tailored for each patient’s health needs, all aimed at empowering patients to take an active role in their health journey.

Patient education is the key to facilitate a more proactive approach to health management. When patients understand their health conditions, treatments, and the importance of preventive measures, they are better equipped to make informed decisions, follow medical advice, and engage in behaviors that promote their well-being. This proactive approach can lead to better health outcomes and a more collaborative relationship between patients and healthcare providers.

Here's a sample script for incorporating the EMBODI app as part of the patient care plan and communicating its benefits to patients:

"To ensure you have the best possible experience with your treatment, we have implemented an app built for patients just like you, and it’s called EMBODI. This innovative platform enhances your care in several ways:

• "First, EMBODI has all of your home exercises, and it uses AI to tailor your home exercise progressions based on your feedback, ensuring each day's exercises are customized to your needs for optimal recovery."
• "Second, with EMBODI, you can conveniently schedule and reschedule your appointments directly through the app, making your healthcare experience smooth and hassle-free."
• “Third, EMBODI provides a HIPAA-secure platform for messaging your provider when needed, and also tracks your progress whereby you can earn rewards throughout your healthcare journey for a guided and enjoyable experience."

"By using EMBODI, you'll receive personalized care, seamless communication, and a rewarding healthcare experience, all designed to help you achieve the best outcomes."

As we hear more about the focus on EMBODI’s significance  and patients completing their Home Exercise Programs (HEP), we believe having some positive scripting might be beneficial. For instance, when we notice low adherence in the provider portal and need to reach out via secure in-app messaging or during a clinic visit, it’s important that our communication is supportive, non-judgmental, and encouraging.

Here's an example:

“Hi, John. I see that you haven’t been able to do your HEP the last few days. I know how difficult it can be to balance taking care of life and taking care of yourself at the same time! We know that patients who are able to fit in their exercises, can improve faster by up to 100%! Is there anything we can do to support and help you in  your home exercise journey? We are here for you! Let us know how we can help!” 

In communication approach, understanding and addressing the feelings, perspectives, and needs of others especially in the context of promoting something like the EMBODI app means interacting with patients or users in a way that shows genuine care and understanding of their experiences and needs. 

Let’s continue to review our patients in the provider portal and check in on them regularly. Staying connected through RTM lets the patients know we care about them! Because we do!